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Policy Document

Refund Policy

Important policy information for travellers booking with smileytrips.com.

Non-refundable Bookings
• Some bookings are non-refundable.
• No refund will be provided if you change or cancel such bookings.

Refundable Bookings
• Some bookings are refundable.
• Eligibility for a partial or full refund is possible if you change or cancel these bookings.

Refund Processing Time
• Refunds, once initiated, typically take 4-7 working days.
• It may take up to 21 working days to reflect in your accounts.

Refund Receipt
• Upon initiating your refund, we will email you a refund receipt.
• The receipt will include details about the refund amount, how, and when you'll receive it.

Payment Method for Refund
• In general, you will be refunded in the same form of payment and currency used during the booking.

Check Itinerary Rules
• Before initiating a change or cancellation, please check the rules and restrictions in your itinerary for specific refund details.
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Our customer support team responds to policy-related queries within 24 hours. Reach out anytime — no question is too small.